Anlapus WiFi Security Camera: WiFi Connection Troubleshooting Guide – Anlapus

This article provides troubleshooting steps to resolve WiFi connection issues for your Anlapus WiFi Security Camera.

1. Before you start: Quick Checklist

Before diving into detailed steps, please confirm the following:

Your camera is powered by a stable wired power adapter (not just battery) for 24/7 recording.
Your phone is connected to the 2.4GHz WiFi network (5GHz is not supported by the camera).
The camera is within a reasonable WiFi range (avoid thick walls, metal obstructions, or strong interference).

Locate the RESET button on the camera (usually a small hole on the back/bottom).
Use a paperclip or pin to press and hold the reset button for 10–15 seconds.
Wait for the camera to restart (you will hear a voice prompt like "Reset successful" or see the LED flashing rapidly).

Open the Anlapus app on your smartphone.
Tap Add Device → Select your Anlapus 3MP 2K Camera model.
Follow the in-app prompts:
- Confirm your 2.4GHz WiFi name and password.
- Point the camera at the QR code displayed on your phone until you hear "QR code scanned successfully".
- Wait 1–2 minutes for the camera to connect to your network.

If the camera still won’t connect, verify these router settings:

WiFi band: Ensure your router is broadcasting a separate 2.4GHz SSID (many modern routers combine 2.4G and 5G into one network; the camera cannot connect to the combined one).
WiFi encryption: Use WPA2-PSK (AES) encryption. WPA3, WEP, or "mixed mode" may cause compatibility issues.
DHCP: Make sure DHCP is enabled on your router to assign an IP address to the camera.
Firewall/MAC filtering: Temporarily disable any MAC address filtering or firewall rules that might block the camera.

Move the camera closer to your router (within 10–15 meters if possible) to rule out weak signal issues.
Keep the camera away from:
- Microwaves, cordless phones, or other 2.4GHz devices.
- Metal cabinets, concrete walls, or large appliances that block WiFi signals.

If the camera is temporarily connected (even with weak signal), go to Device Settings → Firmware Update in the Anlapus app.
Install any available updates to fix known WiFi stability bugs.
If you can’t connect the camera at all, visit the Anlapus official support site to download the latest firmware and update via a wired connection (if supported).

If you’ve tried all the steps above and the WiFi connection still fails:

Try connecting the camera to a different 2.4GHz WiFi network (e.g., a mobile hotspot) to isolate the issue.
Contact Anlapus customer support with your camera’s serial number and a detailed description of the problem for further assistance.

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