VSees FAQ

 

 

Q: What account can I use to log in to the VSees desktop client?

 

A: The VSees desktop client can be directly logged in with the account and password of the VSees mobile APP, and the account systems of the two are fully interconnected.

Q: What prompt is displayed in the "Account" field on the login interface?

 

A: The interface is labeled "Account (the same as the APP account)", indicating that you only need to enter the account registered on the VSees mobile APP, and there is no need to register a new account separately for the desktop client.

Q: Can I select the language and region when logging in?

 

A: Yes. At the top of the login interface, you can select the desired language (e.g., Simplified Chinese) and corresponding region.

 

Q: What is the function of the "Remember Password" option on the login interface?

 

A: After checking "Remember Password", the next time you open the VSees desktop client, the system will automatically fill in your account and password, simplifying the subsequent login process.

 

Q: What should I do if I forget my login password?

A: You can click the "Forget Password" option on the right side of the login interface and reset your password according to the prompt process.

 

Account Settings

 

Q: How to open the operation menu related to the account?

A: Hover the mouse over the avatar area in the upper right corner of the page, and a drop-down menu containing "Account Settings" and "Log Out" will pop up.

 

Q: What page will I enter after clicking "Account Settings"?

A: After clicking "Account Settings", you will enter the account management interface, where you can view and modify personal information, change passwords, or apply for account cancellation.

 

Q: How to log out of the currently logged-in account?

 

A: In the avatar hover menu, click the "Log Out" option to safely log out of the current account and return to the login interface.

Personal Information

 

Q: How to modify my nickname?

 

A: In the "Personal Information" tab, click the edit icon next to the nickname, enter a new nickname, and then click "Save" to complete the modification.

Q: Can I modify the account information?

 

A: The account information is a unique system identifier and does not support modification; it only supports viewing.

 

Password Change

 

Q: What format requirements must be met when changing the password?

 

A: The password length must be between 6-16 characters. If it exceeds or is less than this range, it cannot be entered, and the "Confirm Password" must be exactly the same as the "New Password".

 

Q: Why is the "Confirm" button grayed out?

 

A: The "Confirm" button will be in an unclickable state if any of the input boxes for "Old Password", "New Password", or "Confirm Password" is empty, or if the new password is inconsistent with the confirm password. Please check all input items before trying again.

Account Cancellation

 

Q: What impacts will account cancellation have?

 

A: After cancellation, the following irreversible impacts will occur:

 

1. Data Clearing: Account information, identity information, and third-party authorization information will be permanently cleared and cannot be recovered.
2. Device and Record Deletion: The usage information of the account in all products, device alarm information, video records, as well as transaction records and personal orders will be completely cleared.
3. Right Abandonment: The rights and interests that can be returned in the historical transaction records will be deemed as automatically abandoned.

 

Q: What should I pay attention to before canceling the account?

 

A: Please ensure that there are no bound devices or shared devices under the account; please ensure that all transaction records have been completed and there are no disputes; the cancellation operation is irreversible, so please click "Apply for Cancellation" after careful confirmation.

Settings

 

Basic Settings

Q: How to change the theme color of the software?

 

A: In the "Basic Settings" tab, click the drop-down menu next to "Theme Colors", select your favorite color (e.g., orange), and then click "Save" to take effect.

 

Q: How to modify the storage path of videos and pictures?

 

A: To the right of "Video Storage Path" or "Picture Storage Path", click the folder icon to select a new storage location; click the refresh icon to reset to the default path, and click "Save" to confirm after modification.

Feedback

 

Q: What types of feedback can I submit?

 

A: It supports submitting four types of feedback: product comments, abnormal functions, safety problems, and others. You can first select the corresponding feedback type and then describe it in detail.

 

Q: Can I upload pictures when submitting feedback?

 

A: Yes. Click the "+" button in the "Upload Screenshot" area to upload up to 3 pictures, helping the technical team understand the problem more intuitively.

 

Q: What is the word limit for the problem description?

 

A: The problem description supports a maximum of 1000 characters. Please describe the problem you encountered as clearly and concisely as possible.

About VSees

 

Q: How to check the current version number of VSees?

 

A: Enter the "About VSees" tab to view the current version number (e.g., VSees 2.2.0 in the example), and a prompt "Currently the latest version" will be displayed.

 

Q: Where can I view the User Agreement and Privacy Agreement?

 

A: At the bottom of the "About VSees" page, click "VSees Privacy Agreement" or "VSees User Agreement" to view the complete content.

Device, Message and Media Functions

 

Device Page

Q: How to distinguish between online and offline status of devices?

A: In the device list, the top left corner of the device card will display the "Online" or "Offline" status indicator. Online devices allow direct viewing of real-time videos, while offline devices cannot be connected.

 

Q: How to add a new device?

A: Click the "+ Add Device" button on the left side of the page and complete the device binding according to the guide process.

Q: What is the function of the search feature in the device list?

 

A: When there are a large number of devices, using the "Search Device" input box can quickly locate the target device and improve management efficiency.

 

Message Page

 

Q: What types of information are included in the Message page?

 

A: It is divided into two categories: "Alarm Messages" and "System Notifications". The former displays alarm events triggered by devices, and the latter displays notifications and updates pushed by the system.

Q: How to filter specific alarm messages?

 

A: You can perform a combined query through three filter conditions: "Date", "Alarm Type", and "Device", and click "Search" to display the messages that meet the conditions.

Media Page

 

Q: Why am I prompted to install an audio and video decoder when playing media files?

 

A: This is because the system lacks the necessary audio and video decoding components and cannot parse media files normally. Click the "Install" button in the pop-up window, and you can play normally after completing the decoder installation.

Q: What content can be viewed on the Media page?

 

A: It supports viewing "Videos" and "Pictures" recorded by devices. Switch the top tabs to switch between the two types of content.

Adding Devices

 

LAN Addition

 

Q: What prerequisites must be met to use "LAN Addition"?

 

A: The device and your computer need to be connected to the same LAN, and this method does not currently support 4G devices.

Q: How to add a device via LAN?

 

A:

 

1. Ensure the device and the computer are on the same LAN.
2. In the "LAN ADD" tab, click the "Search" button, and the system will automatically scan and list the addable devices in the LAN.
3. Select the target device and complete the binding according to the prompts.

 

Device ID Addition

 

Q: What is "Device ID Addition"?

 

A: This is a way to bind a device by entering the unique device ID.

 

Q: How to find the Device ID?

 

A: The Device ID is usually printed on the label of the device body.

 

Q: How to add a device via Device ID?

 

A:

 

1. Switch to the "Device ID Add" tab.
2. Enter the Device ID in the input box.
3. Click the search icon, and the system will verify and match the device to complete the subsequent binding process.

4. 

 

Device Management Interface

 

Q: What information is displayed on the Device Management interface?

 

A: The interface displays all bound devices in the form of cards. Each card includes the device name, device icon, and three operation buttons (Edit, Delete, and Settings) for quick identification and management of devices.

 

Q: How to delete a bound device?

 

A: In the target device card, click the trash can icon (Delete button), and confirm as prompted to remove the device from the account.

 

Q: What is the function of the Settings button on the device card?

 

A: Click the gear-shaped Settings button to enter the detailed configuration page of the device, where you can adjust the device settings.

 

Q: How to modify the device name?

 

A: Click the pencil icon (Edit button) in the upper right corner of the device card to enter a new device name and save it, making it easier to distinguish between different devices.

Device Status Card

 

Q: What does the "Online" indicator on the device card mean?

 

A: The "Online" indicator means the device is currently connected to the network normally, allowing functions such as viewing real-time videos and receiving alarm messages. If the device is offline, the indicator will change to "Offline" accordingly.

Q: What is the function of the thumbnail on the device card?

 

A: The thumbnail displays a real-time preview of the device's screen, helping you quickly confirm the device's monitoring scene and operating status.

Q: How to enter the settings page of a single device?

 

A: Click the gear-shaped Settings button on the right side of the device card to enter the detailed configuration interface of the device.

Q: What is the function of the arrow on the right side of the device card?

 

A: Click the upward arrow to expand all channel lists of the device (e.g., [CH1] to [CH6]), and click the downward arrow to collapse the channel list, facilitating quick switching between single-device and multi-channel views.

Q: What information can be seen after expanding the channel list?

 

A: After expansion, all monitoring channels of the device will be displayed. Each channel includes a real-time screen thumbnail, a play button, and a settings button. Some online channels will directly display the preview screen.

Q: How to play the real-time video of a single channel?

 

A: In the target channel card, click the triangle play button to load and play the real-time monitoring screen of the channel in the main view area.

Q: What is the function of the Settings button on the channel card?

 

A: Click the gear-shaped Settings button on the right side of the channel card to enter the detailed configuration page of the channel.

Device Settings Interface

 

Q: What page will I enter after clicking the small gear button on the device card?

 

A: Clicking the small gear button will enter the detailed settings interface of the device, where you can configure the device and its subordinate channels.

Detailed Device and Channel Settings Interface

 

Device Information Page

 

Q: What content can be viewed on the Device Information page?

 

A: You can view the device model (e.g., HNVR), current firmware version (e.g., V2.1.0.6850), and unique Device ID. If the version is marked "(latest)", it indicates that it is the latest firmware.

Device Sharing Page

 

Q: How to share a device with other users?

 

A: There are two sharing methods:

 

• QR Code Invitation: Click "Invite via QR code" to generate a QR code, and other users can receive the sharing by scanning the code.
• Account Invitation: Click "Invite via account", enter the other party's account, and send the invitation directly.

 

Q: Where can I view the shared users?

 

A: In the "Shared user" area of the "Share Device" page, all users who have obtained the device permissions will be listed.

Message Reminder Page

 

Q: How to set the push frequency of alarm messages?

 

A: In the "Message Reminder" page, you can select a push interval of 1 minute, 5 minutes, 10 minutes, or 30 minutes to avoid disturbance from frequent alarms.

 

Q: Can I set the effective time period for message reminders?

 

A: Yes. The default is "All day" (effective 24/7), and you can also select "Custom period" to set a custom effective time period to meet the reminder needs of different scenarios.

Camera Channel Settings

 

Q: How to switch between different channels for settings?

 

A: Under "Camera channel settings" in the left navigation bar, you can directly select channels such as "channel 1" and "channel 2". The configuration of each channel is independent of each other.

Q: What modes are supported for audible and visual alarms?

 

A: You can select "Sound only", "Light only", or "Sound and light" mode, and adjust the volume. It also supports selecting the type of trigger alarm (Motion / Humanoid / Motion + Humanoid).

 

Q: What options are available for night vision modes?

 

A: Three night vision modes are provided:

 

• Color Night Vision: Turn on the fill light to present a color night vision screen.
• Black and White Night Vision: Trigger the infrared light to present a black and white night vision screen.
• Smart Night Vision: Default to black and white night vision, and automatically switch to color when a moving object is detected.

Device Monitoring Preview Interface

 

Real-Time Screen Interface

 

Q: How to switch between different monitoring screen layouts?

 

A: Click the layout switch button on the right side of the bottom toolbar to switch between multiple layouts such as single screen and four screens, meeting the viewing needs of different numbers of channels.

Q: What common functions are included in the toolbar on the bottom right?

 

A:

 

• Record: Click the Record button to save the current preview screen as a local video.
• Screenshot: Click the Screenshot button to quickly capture the current screen and save it locally.
• Two-Way Audio: Click the microphone icon to perform two-way voice intercom with the front-end device.
• Full Screen: Click the Full Screen button to switch the monitoring screen to full-screen mode for a better viewing experience.
• Screen Zoom: Click the zoom icon to partially zoom in on a single-channel screen for detailed viewing.

Q: What are the functions of the five buttons on the bottom left?

 

A: From left to right:

 

• Real-Time Screen Interface: Marked with an orange dot; switching to this interface displays the real-time monitoring screen of the device.
• Video Playback Interface: Icon with a picture; switching to this interface allows viewing of historical videos and picture materials of the device.
• Play/Pause Function: Black circular button; controls the play or pause status of the current preview or playback content.
• Mute Button: Speaker icon; enables or disables the audio output of the current screen.
• SD/HD Switch Button: Resolution icon; supports switching between SD and HD image quality to balance screen clarity and network bandwidth usage.

Video Playback Interface Functions

 

Q: What is the function of the timeline?

 

A: The timeline displays the device's video recording periods with blue lines, and colored intervals indicate that there are video files during that period. You can directly click the target time point on the timeline to quickly jump to the video of the corresponding period.

Q: What is the function of the button on the right side of the timeline?

 

A: This button is a calendar function. Clicking it will pop up a date picker, allowing you to directly select the target date to quickly locate the video files of that date.

Q: What functions are included in the bottom playback control bar?

 

A: From left to right:

 

• Mode Switch: Switches between real-time preview and video playback modes.
• Play/Pause: Controls the play or pause status of the current video.
• Rewind: Rewinds 15 seconds.
• Fast Forward: Fast forwards 15 seconds.
• Playback Speed Adjustment: Allows selection of different playback speeds such as 1x and 2x for quick browsing of long-period videos.
• Screen Screenshot: Captures the current playback screen and saves it locally.
• Record: Click the Record button to save the current playback screen as a local video.
• Screen Zoom: Partially zooms in on the current screen for detailed viewing.
• More question feel free to let us know~~