Frequently Asked Questions (FAQ- anlapus Axx-A61W3-W-xx)

Q1: Why is the camera offline?

 

A1: Check if the camera is connected to the network, if the router is working properly, and if DHCP (auto IP assignment) is enabled on the router.

 

Q2: Why can’t I find video recordings?

 

A2: Verify if the MicroSD card is damaged, if the selected search date is valid, and if the camera’s system time is set correctly.

 

Q3: Why isn’t two-way talk working?

 

A3: Ensure all required permissions (e.g., microphone access) were granted when installing the VSees App.

 

Q4: Why am I not receiving alarm notifications?

 

A4: Check if push notifications are enabled in the VSees App and if your phone allows the App to send notifications.

 

Q5: Why can’t I add the device to the App?

 

A5: Confirm the WiFi name and password are entered correctly. If the issue persists, reset the camera with the reset pin and try adding again.

 

Q6: What should I do if the adhesive mount is not secure?

 

A6: Ensure the mounting surface is clean, smooth, and dry. Wait at least 12 hours after applying the adhesive before attaching the camera. For uneven surfaces, use the screw-in mounting method instead.

Any more question feel free to let us know~~