Q1: Why is the camera offline?
A1: Check if the camera is connected to the network, if the router is working properly, and if DHCP (auto IP assignment) is enabled on the router.
Q2: Why can’t I find video recordings?
A2: Verify if the MicroSD card is damaged, if the selected search date is valid, and if the camera’s system time is set correctly.
Q3: Why isn’t two-way talk working?
A3: Ensure all required permissions (e.g., microphone access) were granted when installing the VSees App.
Q4: Why am I not receiving alarm notifications?
A4: Check if push notifications are enabled in the VSees App and if your phone allows the App to send notifications.
Q5: Why can’t I add the device to the App?
A5: Confirm the WiFi name and password are entered correctly. If the issue persists, reset the camera with the reset pin and try adding again.
Q6: What should I do if the adhesive mount is not secure?
A6: Ensure the mounting surface is clean, smooth, and dry. Wait at least 12 hours after applying the adhesive before attaching the camera. For uneven surfaces, use the screw-in mounting method instead.
Any more question feel free to let us know~~
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