DVR Network test is ‘OK’, Cloud Server Status connected right, yet still can’t remote view the camera from Anlapus view?

DVR Network test is ‘OK’, Cloud Server Status connected right,

yet still can’t remote view the camera from Anlapus view?

NOTE: MAKE SURE THE TEST IS OK. 

            MAKE SURE THE CLOUD SERVER STATUS OF YOUR DVR IS CONNECTED.

1. If you have done the operation above, yet still can’t view the camera from Anlapus view,

    please operate as following.

    Log in your router, turn off the router’s Firewall strength. 

    (Since different router has different Firewall strength, so you should turn off your router’s Firewall first,

    for testing whether remoting failed caused by Firewall.)

2. If still can’t view on phone, please contact us asap.We will remote control your device for test.

3. The precondition for we remote control your device is you have TimeViewer in your computer.

   Download TeamViewer, and provide us your TeamViewer’s ID and password.

   Device information includes device ID, username, password.

 

Support Email:  [e-mail]

 

Support center: https://anlapushelp.zendesk.com/hc/en-us